STONE WARRANTIES
People! Please make sure you register your stone when you receive it, in order to have warranty coverage. If you don't, you are outta luck. The registration process for each brand of moissanite we carry is simple and only takes a few minutes, so get on it.
WILL MY NEO MOISSANITE CLOUD OR FADE?
Nope! NEO moissanite comes with a more comprehensive warranty than other moissanites. It not only covers changes to the optical properties (color and clarity) of the NEO gemstone. The extended warranty covers any damage resulting in chipping, scratching or abrasions; (at a minimal handling fee per carat plus shipping) to your NEO moissanite gemstone purchase of ¼ carat weight and up only, providing ALL of the following steps are carried out in full.
Upon registration of your online warranty, you clearly fill out all required fields and clearly state the retail place of purchase.
- You retain your original receipt, or provide bank or credit card transaction copies as proof of original NEO moissanite purchase.
- You return to the original place of purchase (stated at registration) for any NEO moissanite replacement.
Note: If the original place of purchase is no longer in business, please visit your local jeweler and have them contact NEO at warranty@moissaniteneo.com.
Learn more on the NEO website about their kickass warranty.
WILL MY SEXY ZAYA MOISSANITE CHANGE OVER TIME?
Nope again! It is a stone for a lifetime, cut from 4H SiC crystal like most other moissanite, and they have a warranty that covers color changes and clouding for the life of the stone. You'll receive a super cool warranty card with your purchase, all of you have to do is register the stone on the ZAYA Moissanite website. Easy, baby.